The life of Brian Kenny
For the past few years (bad move number one) we’ve been running with Irish Broadband as our main data provider (bad move number two), and finally we are moving across to another provider. It has been an uphill struggle with IBB for many years now and their service & support is in the minus values.
How hard can it be to ensure a customer gets < 1ms to their tower ? I understand their exceptional growth has caused their business to struggle, but you need to be able to say ‘no’ to new customers. “We cannot process your order until we ensure our current customers have the nessicary service”.
It’s been 7 months since I have taken the post of ensuring our business has the nessicary and reliable connections it needs. Now that the contracts are up - it’s time to move. What would anyone say to:
14 packets transmitted, 14 received, 0% packet loss, time 13012ms
rtt min/avg/max/mdev = 256.977/453.751/644.033/123.085 ms
2 Responses to “Irish Broadband - ick”
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About this blog
General ranting and raving about things that intreset me. Music, computer games, IT and god knows what else.
I am currently working in Page 7 Media as a Systems Manager. You can contact me by emailing brian@bkenny.com
AlonsoX
November 29th, 2008 at 1:18 am
I know you could probably walk to the mast quicker.
My experience with their customer support is that they try to convince you that you are imagining things. The first thing they say is I am running tests from this side and it doesnt show any problem, This lets them imply that it is your equipment is at fault when for the most part it is theres. I am sure this gets rid of a lot of novice users very easily
Brian Kenny
December 1st, 2008 at 10:31 am
@AlonsoX yea, if they had some sort of a grading scheme - by which they could say “OK this guy knows something, lets actually speak to this one”, y’know ?